Frequently Asked Questions
Everything you need to know about shopping with Off Ya Tree.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout if you need your alternative fashion fix sooner.
What is your return policy for clothing and accessories?
We offer returns on most items within 30 days of purchase, provided they are unworn and have original tags attached. Please note that for hygiene reasons, body jewelry and intimates cannot be returned.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and delivery timeframes will be calculated at the checkout based on your location.
How do I know what size to order?
Each product page features a detailed size guide. Since we stock various alternative brands, we recommend checking the specific measurements for each item to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' services like Afterpay and ZipPay for your convenience.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.