Returns & Exchanges

At Off Ya Tree, we want you to love your alternative gear, but if something isn't right, you can return your items within 30 days of purchase. Please ensure items are unworn, in original packaging, and with all tags attached to qualify for a refund or exchange.

Return Process

• 1.
  Check Eligibility

  Verify that your item is not an excluded product like earrings, body jewelry, or underwear for hygiene reasons.

• 2.
  Pack Your Items

  Securely pack the items in their original condition and include your order number and contact details inside the parcel.

• 3.
  Send It Back

  Post your return to our warehouse via a tracked shipping service to ensure it arrives safely at our headquarters.

• 4.
  Processing

  Once received, our team will inspect the goods and process your refund or store credit within 5-7 business days.